What personal data we collect and why we collect it
To provide our products and services we collect a variety of personal information. The types of personal information we collect are:
- E-mail addresses
- Phone numbers
Payments and Credit/Debit Card Information
We collect no payment details from you on our website. Instead we pass your information to our payment providers (e.g. PayPal) and they take your payment. We never see your card details when you pay online.
We may collect payment information by phone at some point, or on location at events or at our studio. All of this information is destroyed as soon as payment is taken and the data is no longer required.
How We Use Information
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use e-mail addresses to answer the e-mail we receive. Such addresses are not used for any other purpose and are not shared with outside parties unless you have specifically agreed to this use, such as for marketing purposes for our future events and/or products/services.
How Data is Stored and for how long
We store your data on an externally hosted, secure, third-party service to enable us to provide our service to you at any location. All data sent and received from this service is encrypted and stored on secure, GDPR-compliant, servers.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
As our customers regularly return for future services, we hold personal information for a period of five years after a customers most recent booking/purchase. After this time data is removed from our database.
How to Access and Correct Your Information
You can access all your personally identifiable information that we collect online and maintain by emailing firstname.lastname@example.org. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
Your Right to be Forgotten
At any time you can contact us to request any personal data we hold on you to be deleted.
How to Contact Us
Should you have other questions or concerns about these privacy policies, please send us an e-mail at email@example.com.